* About the smell Because the cat climbing frame is a large and heavy furniture product, it is sealed in cartons and packaging bags from the factory. After receiving it, it will have a slight smell like a new bag. Just put it in a ventilated place to disperse the smell.
* About shaking
Some customers reported that the cat climbing frame shook slightly after installation. This is because the pillars were not installed diagonally. First tighten the screws, and then place the cat climbing frame against the wall. This way, the catwill not shake significantly when playing.
* Preferred sisal
Many fake columns use hemp rope soaked in chemicals or jute with lower cost. They are not prickly to the touch,but are not scratch-resistant. Cats like scratch-resistant ones. Durable and slightly prickly. Natural sisal that is naturally dried and non-irritating is in line with the habit of sharpening claws.
* About materials
Our factory uses boards and surface decorations, which are all environmentally friendly products. The hemp rope columns are hand-wrapped, and no glue or other formaldehyde-containing auxiliary materials are used, so they are environmentally friendly and odorless. (Solid wood will have a slight wood smell)
* After-sales service
Please inspect the product before unpacking. If it is damaged, please do not install it. Keep the original packaging intact and contact customer service for advice.
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