Q: Can I have a sample order?
问:我可以订购样品吗?
A: Yes, we welcome sample order to test and check quality.
答:是的,我们欢迎订购样品来测试和检查质量。
Q: How is the shipping time?
问:发货时间如何?
A: Samples are shipped within 1-2 days at the earliest, and during holidays, it usually takes 3-7 days. For bulk production,please contact customer service.
答:样品最快1-2天发货,节假日通常3-7 天,批量生产请咨询客服。
Q: Does your product come with a product warranty?
问:你们的产品有产品保修吗?
A: Yes, all our batteries come with a warranty. For LiFePO4 batteries: a 5-year warranty.
答:是的。我们的电池均提供保修,对于LIFEPO4电池:5 年保修。
Q:Which shipping method you usually take?
问:您通常采用哪种运输方式?
A:Train/Sea DDP, Express, We can also ship with your own shipping agent.
答:火车/海运 DDP、快递,我们也可以用您自己的运输代理发货。
Q: Where can I get the price?
问:我在哪里可以得到价格?
A: We usually quote within 3 minute after we get your inquiry.
答:我们通常会在收到您的询价后 3分钟内报价。
Q: How to proceed an order?
问:如何进行订购?
A: Firstly let us know your requirements or application.
Secondly we quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order. Fourthly we arrange the production.
答:首先让我们知道您的要求或应用。我们根据您的要求或我们的建议报价。客户确认样品并支付正式订单定金。 我们安排生产。
Q: What should I do when I receive the batteries?
问:收到电池后该怎么办?
A: There may be a slight loss of charge during battery transportation. We recommend that buyers perform a full charge anddischarge test upon receiving the battery, and then wait for a week before starting assembly, as this is beneficial for thebattery's cycle life.
答:电池在运输中电量可能会少量丢失。我们建议买家在收到电池后对电池进行完整的充放电测试,然后放置一周后再开始组装,因为这对电池的循环寿命有益。