1.Which series of products do you offer?
A: Our main products include: Lithium Battery Cells, Battery Packs, Home/ Solar energy storage, Portable power station etc.
2.Are the batteries Top Quality, Brand NEW?
A: Yes, Grade A, top quality, the QR code is intact, Brand new from original factory, We are the official authorized distributor.
3.Can you test each battery before shipment?
A: Sure, we should be responsible for every customer, to make sure you receive the cells can be directly matched to use, we test
each battery for the Voltage and Internal Resistance before shipping. when you receive the goods, we have already done a good job
of consistency and labeling for you, DIY battery packs must be getting the cells balanced (same/ almost similar voltage ) before
assembly.
4.Are the battery cells come with Studs welded and offer Bus bars + Nuts?
A: As per your requirement, we could weld the studs on the cells, and offer the Bus bars and Nuts, it can hold around 400Amp
current, each Battery will offer 1 set of Bus bar and Nuts (e.g., If you buy 4pcs battery, we will send 4pcs cells with 4pcs bus
bars and 8pcs nuts). If need extra more, please contact us directly.
5.How can I place the order?
A: We accept Alibaba trade assurance order online for the RTS. (Ready To Ship items.), you also could provide your detailed
address and contact no. to us, we will make the online order for you.
6.How should I pay?
A: Alibaba trade assurance payment, T/T, Bank Wire, Visa, Mastercard, Paypal, If you prefer other payment terms, please contact us
freely.
7.Will the package tough enough to protect the cells?
A: We use 5 layers of dangerous goods export corrugated carton & high hardness custom sponge to protect the batteries.
If requirement, we also could provide Wooden Packing for shipping.
8. How about the Delivery time?
A: Normally, it’s about 1-2weeks, After your payment, we could arrange the delivery asap., We will need time to arrange, to
check,and weld the studs for you, and prepare packing etc., Sufficient time allows us to fully prepare the best products and
services for you.
9. How about the Warranty?
A: Warranty period: 1-5 years (from the date of successful delivery), if the single battery capacity is less than 80% initial
capacity, please take the testing pictures or videos and send to us, we will send to our engineer to check it, after
confirmation,we will replace it or provide satisfied solutions.
If any other questions, feel free to chat with our sales online or send inquiry to us, our Sales Team will reply to you ASAP.
T e l: +86-13306030986(Rosy Chen) E-mail:manager1@ecolinktech.com