1. Q: Are you a factory or trading company? A: We are a factory with rich export experience. We'll offer you competitive price with best quality. 2. Q: Can I have my own customized design for the product? A: Yes, can OEM as you needs. Just provide us your designed artwork for us. 3. Q: How can I get some samples? A: We can provide samples for testing before order. Please contact us for details. 4. Q: How should I place an order? A: ① let us know your requirements or application. ② We quote according to your requirements or our suggestions. ③ Customer confirms the Model and places deposit for formal order. ④ We arrange the production. after finished production and then send them to you. 5. Q: How do you ship the goods and how long does it take to arrive? A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 2-6 workdays to arrive. Airline and sea shipping also optional. (Kind noted that sample needs 3~5 days, mass production needs 7-10 days)