1. Which file formats do you accept for submitted artwork?
Our Art Department's preferred file formats are cdr, eps, pdf, ai, svg. We will also accept psd, jpg, gif, bmp, tif, png. If you have no other alternative we will accept doc, ppt, xls, wps. No pubs or embroidery files please!
2. Can you match the threads of any color chart?
We can certainly take your PMS, MADERIA, ISACORD, or Robinson Anton color codes and match them as close as possible to our special thread charts. Please note that sometimes there is not an exact color match for your requested color.
3. How is size determined?
Size is determined by adding the length and width and then dividing by two. In other words, it is the average of the two dimensions.
4. Is there a standard patch size?
No. All the patches we do are custom; however, our most popular sizes are 2",2.5",s3", 3.5", and 4". Motorcycle back patches are not usually smaller than 9 inches, with the standard size being 12 inches.
5. Do you offer unlimited artwork revisions?
All artwork is free with your order, and we do allow multiple revisions to a reasonable degree. We will do as many revisions as it takes until your artwork is exactly what you are envisioning.
6. How do I choose colors?
You do not have to choose colors yourself. Our artists will match the colors in your design as closely as possible to our thread colors (We do not always guarantee an exact match). If you have particular Pantoner or exact colors that must be in your design, You can view our thread colors here. Pantoner color selections must be in Coated or Uncoated.
7. Are your patches colorfast?
Yes they are. They can be washed with your regular laundry without fading of colors occurring, however, as with all colored fabrics, do not use bleach.
8. How is pricing determined?
Many factors influence pricing. The base price per patch is determined by size and quantity, although many other factors can influence price, including number of colors, backing, specialty threads, rush service, etc . . .
9. Will I be able to approve my art before my patches are produced?
Yes. All artwork is emailed to you before going to production, unless you request otherwise.