Q1. What certifications do your products have? A: Our products have passed international certifications such as CE, RoHS, and FCC,ensuring safety and quality standards.
Q2. Do you provide OEM/ODM services?
A: Yes, we offer OEM/ODM services. We have a professional R&D team that can customize products according to customer requirements.
Q3. What is your Minimum Order Quantity (MOQ)?
A: Our MOQ is usually 100 pieces, but it can be adjusted based on customer needs and product specifications.
Q4. What is the delivery time?
A: The delivery time for standard products is typically 15-20 days. Custom products may take longer, and the exact time can be confirmed with our sales team.
Q5. What are your payment methods?
A: We accept various payment methods,including T/T (bank transfer), L/C (letter of credit), PayPal, and Western Union.
Q6. How do you ensure product quality?
A: We have a strict quality control process, from raw material procurement to production and packaging. Each stage undergoes rigorous testing. We also offer a warranty period, during which we provide repair or replacement services for quality issues.
Q7. What is the warranty period for your products?
A: Our products generally come with a one-year warranty. During the warranty period, we offer free repair or replacement for any non-human damage quality issues.
Q8. How do you handle after-sales issues?
A: If you encounter any issues while using our products, you can contact our after-sales service team. We will respond promptly and provide a solution.
Q9. Can you provide samples?
A: Yes, we can provide samples, but the sample fee and shipping costs need to be borne by the customer. The sample fee can be refunded or deducted from the order amount once the order is confirmed.
Q10. What colors and styles do your products come in?
A: Our products come in various colors and styles. Specific options can be viewed on the product detail page, and customizations are available upon request.