Q1: How can I trust ForestDecore for international transactions and protect my payment?
A: ForestDecore is a certified Golden Supplier on Alibaba, with projects completed in over 60 countries. We can also provide you with our latest export documentation and records for verification.
Q2: What is the typical manufacturing time?
A: Production typically takes 10-15 days, depending on when we receive the deposit and your approval of the shop drawings.
Q3: Can you create custom designs and sizes?
A: Yes, we specialize in custom designs and sizes based on your specific needs and preferences.
Q4: How do you handle packaging, and what if my goods are damaged during delivery?
A: We use sturdy, sealed plywood with iron pallets for added durability. If your products arrive damaged, simply send us photos, and we will replace the damaged items at no extra cost.
Q5: What happens if I receive the wrong order?
A: Before production, we provide detailed shop drawings for your approval. In the unlikely event of an incorrect order,
ForestDecore will replace it with the correct items at no cost to you.
Q6: Do you offer samples for quality testing?
A: Yes, we do offer samples. However, customers are usually responsible for covering the shipping costs.
Q7: What is the length of your quality guarantee, and what after-sales service do you provide?
A: ForestDecore offers a 10-year quality guarantee. Our team is available via phone or email, and we will respond within 24 hours to address any concerns.