Dongguan Tes Machinery Co., Ltd. is a company specializing in the production, sales, and research and development of packaging machinery, headquartered in Dongguan City, Guangdong Province, China. Established in 2020, the company is dedicated to providing high-quality packaging solutions to global customers. We have earned the trust of our customers through innovative, reliable products, and professional technical services.

Q1: Are you factory or trading company?
A: We are factory or manufacturer.

Q2: Can you guarantee your quality?
A: Of course. We are the manufacture factory, all machines with 1-3 years warranty. More importantly, we put a high value on our reputation. Best quality is our principle all the time. You can be assured on our production completely.

Q3: What should I do if we are not able to operate the machine when we receive it?
A: Operation manual and video demonstration sent along with the machine to give instructions. Besides, we have professional after-sale group to customer's site to solve any problems.

Q4: How could I get the spares on machines?
A:We will send extra sets of easy broken spares. Non-artificial damaged spares will be sent the accessories if it's in the warranty.

Q5: Is there any insurance which I pay for to guarantee I will get the right machine?
A: We are an onsite check supplier from Alibaba. Trade Assurance provides quality protection, on time shipment protection and 100% safe payment protection.

Q6: What's the payment terms and trade terms for new customers?

A: Payment terms:30% T/T DEPOSIT PAYMENT IN ADVANCE, BALANCE 70% AGAINST COPY OF B/L.WESTERN UNION, LC ARE ACCEPTABLE.

Q7:What's the Minimum Order Quantity and warranty?

A:MOQ:1 set
Warranty:1-3 years, normal products will be 5-10, days, some customized products need to confirm with us about the delivery time.