Q: What products do you mainly produce?
A: Our independently developed and produced products mainly include solar power stations, solar fans, solar street lights, and AC fans, etc.
Q: What kind of certificates your solar generator power station products have?
A: MIQ solar generator power station products have acquired UN38.3, CE, FCC, UL and PSE certificates, which is able
to satisfy most country’s importing requirements.
Q: Can I customize products?
A: Yes. Let me know the specific customization requirements and I will get back to you as soon as possible.
Q: Can I get a sample?
A: Yes, please leave your contact information and our sales manager will contact you soon.
Q: How do you transport the goods, as those are high-capacity batteries?
A: We have long-term cooperated forwarders who are professional at battery shipment.
Q: Can you supply solar panels? Can you recommend?
A:Yes, we have solar panels, we can recommend you suitable solar panels.
Q: Can you use this indoors during a power outage?
A: Yes, you can use indoors during a power outage, so you charge your phone, laptop, LED light etc devices.
Q: How to know the working times for my device? Why does the duration of some devices deviate from the actual usage data?
A: Generally, run time ≈ 100Wh*0.85/operating wattage of your device. The duration of our equipment is based on laboratory data, the use time of the electrical appliance is also different according to the different efficiency.
Q: How long is the warranty period? How to repair it? How to deal with quality problems?
A: Our items are covered witha warranty of 12 months. Generally, customers with minor problems can tell us by taking a video, and the company's professional engineers will tell you how to fix it. If there is a major problem that is not man-made damage and cannot be repaired during the warranty period, our company will provide a new product replacement.
Q: What is your quality inspection process of your products?
A: Incoming inspection→Full inspection online(Cells and BMS)→semi-finished product inspection →Aging test→Finished product inspection→Outgoing inspection
Q: How to proceed an order?
A: Firstly let us know your requirements. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirm the artworks and pay deposit for formal order. Fourthly We arrange the production & shipment then you pay balance to us.