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Q: Are you a factory or trading company?
A: XiangCheng is a professional manufacturer factory in SHENZHEN of China
Q: How can I get the quotation quickly?
A: We will submit the quotation in 24 hours if getting detailed information during working days.In order to quote for you earlier, please provide us the following information together with your inquiry.
1) 3D Step of Files and 2D Drawings. 2) Material requirement. 3) Surface treatment.
4) Quantity (per order/per month/annual).
5) Any special demands or requirements, such as packing, labels,delivery,etc.
Q: What are the main oversea markets of XiangCheng?
A: Currently KingMetal regular oversea customers are from the US, the UK, Italy, Germany, France and India etc.
Q: How you do the quality control?
A: 1). Materials inspection by IQC;
2). The first sample inspected by QC, QC will do over check as per the parameters list and critical dimensions
requested by customers, to decide if it can go ahead for production;
3). During processing, our IPQC will check the injection molded parts every 2 hours, ensure no any rejects;
4). FQC will check the products before sending to the warehouse;
5). 100% inspected by OQC before shipping out.
Q: What should we do if we receive defective products?
A: If receive defective product,please send us the photos, we will feedback to our engineers and QC departments and
solve the problems ASAP.
Q: How to pack the moulds and products?
A: 1).For moulds, we will be coated one-layer anti-rust oil first,and then also will be covered thin films on the mould, finally
pack into fumigation wooden case.
2).And as to products, we will pack into standard export cartons or as per customer’s request to pack.