1.How long is your warranty?
Two years for ordinary accessories, one years for important accessories
2. How to guarantee them?
Within one year, accessories can be provided free of charge except for man-made damage
3. If I don’t know how to use it after receiving the machine, what can I do?
We give 24-hour online support, providing operation manuals and on-site guidance from engineers
4. Which software we can use in the machine?
Artcam, UG, type 3 and all software with post processor (can be customized according to buyer's requirements)
5. Can it be controlled remotely?
Yes, It can be realized by using the remote control software on the computer
6. Can the machine be customized?
Yes, machine can be customized according to customer's requirements (color, specification, system, motor, spindle, etc.)
7. Is there an Ethernet connection?
Machine can use Ethernet connection for file sharing
8. What is your machine used for?
Woodworking industry: cutting and engraving solid wood, MDF, acrylic PVC, brass, marble.etc.Advertising industry: advertising billboards, signage production, graphic mold molding and slogan production Construction industry: artificial marble, wood-based panels, plastic panels, PVC panels and other non-metallic models and other industries
9. How to deliver to my country?
Sea and land transportation are available
10. Which Control system you use?
NCSTUDIO/DSP/MACH3/RICHAUTO/LNC/SYNTEC/SIEMENS/FANUC etc.
11. How to maintain machine?
After processing, keep the machine clean. Regularly check the wires and transmission accessories for rust and wear, and regularly lubricate the machine
12. Which accessories you can provide?
A set of tools, steel leveling feet, product certification, industrial wrenches, rubber strips, collet etc
13. If buying your machine, what else should we have?
Air compressors and dryers, which provide a clean and dry air for the machine.
14. After-sales service
After the customer purchases the machine, free installation guidance is provided, and on-site technical training can be provided.
15. Payment method
L/C Western Union D/P D/A T/T MoneyGram Cash
16.Training and Use?
We will supply friendly English operation manual and installation. Customer is warmly welcomed to visit our factory for free training. We can also send engineer to customer’s country to supply training.
17.Guarantee & After-sale Service?
We supply one year warranty under normal use and lifetime technical support.We can provide engineers overseas training.
18. Payment Terms?
T/T in advance and Alibaba Trade Assurance.
19. Documents after shipment?
We will send original documents to you by DHL, including Packing List, Commercial Invoice, Sales Confirmation, Bill of Lading, and other certificates as required by customer.