1.When will the order be delivered after payment?Ready to ship order---1 day
Non-custom order---1-5 days
Custom packaging order---15-20 days
2.Could I cancel my order if I don't want it?
Ready to ship order and non-custom order can be cancelled before shipment
Custom packaging order can be cancelled before production
3.I don't have a logo but I want custom packaging.
Our professional design team will design for you ,it is free.
4.What should I do if I get damaged package or the lashes have quality problems?
Contact us at first time ,we will be responsible for our mistake.
5.Could I have sample order first?
Sample order is available,we do hope you have samples first if it's your first time order from us.
6.Could I see my order before shipment?
You will get pictures or videos confirmation about your lashes and packaging before shipment.
7.I don't know how to choose lashes styles.
Tell us what kind of lashes do you need or what your customers like,our salesgirl will recommend you suitable styles.
8.Could I get photos for my website?
We will take professional photos about your custom packaging if you need.
9.I am a little worried the eyelashes are not so beautiful than the pictures.
We will show you real videos or we can have video talk if you want.