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Pre-purchase tips
01. Brand new blind box VS confirmed blind box
Brand new blind box: unopened, with a certain probability of opening a hidden model Confirmed blind box: unpacked but not unpacked, with the ID card in the box
Confirmed style, the doll in the bag is brand new, the box and card are complete, what you shoot is what you get
02. After-sales guarantee
Provide a complete unboxing video: In order to prevent package substitution and man-made damage, a complete unboxing video must be provided. Without an unboxing video, our store has the right to reject related after-sales applications. Don't shoot if you mind! Thank you for your understanding~!
Official defects are not within the scope of after-sales service: for example, there is a smell, a mark, a stain, a paint fall, a degumming, an uneven surface, unstable high and low feet, a gap at the joint, a small black spot, rough workmanship, etc., all of which are uncontrollable original defects. Due to different production batches, the coloring and printing of the dolls will be different
03. Unconditional returns and exchanges are not supported
The outer packaging of the blind box cannot be 100% perfect. Due to the impact of logistics bumps, the box may be different in appearance. Perfectionist box control should be careful when shooting! Please understand, doll friends! Thank you~~
2.Q: What is the delivery time?
A: Generally speaking, it will take 7-15 days to customer when customer confirm the order, for customized order, it will take 15-20 days.
3.Q: sample is free ?
A: Yes, samples is free,customer just need to pay the shpping cost,
for customzied samples, we need to charge a little material cost, but it will be refundable when customer place an order.
4.Q: What will you do for customer if we received unquality products?
A: we will check all toys before shipped out, but if you still receive any unquality products, pls take a photo to us to confirm, then, we will check the reason, for small quantity, you can just leave it aside,and we will make up more or give som discount in the next order.
5. Q: what payment terms do you accept ?
A: we accept T/T ,paypal,wester Union and Alibaba Assurance.
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