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Q1. What is your estimated delivery time?
A: If the product is in stock, we aim to deliver within 3 days. Specific delivery times vary based on the items and order quantity.
Q2. What are your packing terms?
A: We offer both customized packaging options for customers or can use our standard packaging.
Q3. What are your payment terms?
A: Our payment terms are T/T with a 30% deposit upfront and 70% balance before delivery. We provide product and packaging photos for review prior to final payment.
Q4. Can you manufacture products according to provided samples?
A: Yes, we can produce goods based on provided samples or technical drawings, including the creation of molds and fixtures.
Q5. What is your sample policy?
A: While we can provide samples, customers are responsible for sample and courier costs.
Q6: How do you ensure the quality of products?
A:
Utilization of high-end precision production equipment.
Employment of skilled workers and adherence to strict production processes.
Our QC team conducts 100% testing before delivery.
Q7: Do you offer any product guarantees?
A: We provide 18 months of quality assurance, with a warranty of 12 months or 30,000 kilometers.
Q8. What additional services do you offer with your brand products?
A:
Production of advertising materials such as brochures, leaflets, t-shirts, and shopping bags.
Recommendation of your brand to similar market customers.
Media exposure opportunities.
Q9. How do you handle quality complaints?
A:
We respond to customer concerns within 24 hours.
For batch product quality issues, our technicians will visit your warehouse for inspection. If problems are identified, we will replace the products with high-quality ones.
Q10. Are there any incentives for becoming your agent?
A:
Our agents enjoy special discounts.
Upon achieving annual sales goals, agents receive remarkable gifts.
New products from manufacturers at wholesale prices