Perfect Laser is a professional manufacuturer in Industrial Metal/Non-metal Marking Engraving Cutting Printing Machines.* Established in 1995, more than 25 years history and 12 years exporting experience
* 200 workers, 5000 square meters workshop
* Certificate: CE, ISO:9001, RoHs, etcs certificate
* Markets: Export to more than 180 different countries
* Total Annual Revenue: US$5 Million - US$10 Million
Our Service
1.All of our machine will be full-checked by our quality control department before the shipment.
We make sure that customers will be get good products from us. and all of our machine with a 12 months quality guarantee period.
2.We will enclose an "Instruction Book", "Operation Manual" and "Training Video" (in English
version) to you, which is easily understood and handle by the customer.
3.We will offer plenty of online supports, by email, video, telephone and fax.
4.Our engineer can make a door-to-door instruction training service.
FAQ
Q: What’s the package?
A: We have 3 layers package. For the outside, we adopt wood craft case. In the middle, the machine is covered by foam, to protect the machine from shaking. For the inside layer, the machine is covered by thickening plastic bag for waterproof.
Q: Will the package damaged during transportation?
A: Our package is considerate all the damage factors and make it to be safe, and our shipping agent have full experienced in safe transportation. We have exported to 180 countries worldwide. So please don’t worry, you will receive the parcel in good condition.
Q: How to install and run the machine?
A: Our technician have installed the machine before shipping. For some small parts installation, we will send detail training video, user’s manual along with the machine. 95% customers can learn by themselves.
Q: How can I do if the machine goes wrong?
A: If confronted with such problems, please contact us asap and do not try fix the machine by yourself or someone else. We will response within 24 hours as quick as we can to solve it for you.
Q: What is the After-sales Services ?
A:
1. One year guarantee for main machine (People damaged are charged).
2. Full technical support\\ by e-mail, call and video
3. Lifelong maintenance and spare parts supply.
4. Free design of fixtures as customers required.
5. Free training installation and operation for the staffs.
Q: How to protect my order?
A: Trade Assurance is a free payment protection service for buyers.
The service is offered by participating suppliers, and is designed to protect your payment if your order is not shipped on time,or if the pre-shipment product quality (optional) does not match the terms agreed on your contract. Your payment is protected up to 100% of an amount - agreed between you and the supplier - called the Trade Assurance Order Amount.