Q: What do Henan Tosta Machinery do?
A: We design, manufacture, install overhead crane, gantry crane, jib crane, portable gantry crane, Suspension Light Mini Bridge crane, container handling crane, RTG crane, RMG crane, port crane, hoist, winch and other crane components.
Q: Can you provide after sales service like installation and commission?
A: Yes. We have very professional installation teams not only in China but also many countries abroad like Russia, South Africa, South East Asia etc. Mainly of them have rich experience which can not only support the installation but also after sales service.
Q: Can you provide custom service?
A: Yes, of course. We are the manufacturer with about 40 years experience, and we have our own R&D team can design according to your special technical requirements. All the customized design will be finished within 3days after receiving your detail technical parameters requirements.
Q: How do you guarantee the quality?
A: We have very professional quality control team and complete quality control system like ISO. We will constantly check the quality during the manufacturing process, and strictly test the equipment before shipment. For each order, we will offer detail test report before shipment for your checking.
Q: How long is your delivery time?
A: For crane components, we will offer within 5days; for light crane, the lead time will be about 10-15days; for heavy duty crane, generally it will be about 30-45days. And if you have very special requirement, the production period will be a bit long like 60dyas or more. While if you have urgent requirement, we can also push our production and try to meet your requirements.
Q: How long is your warranty period?
A: Generally 12 months. It is also according to customers' requirements.