1, Q: Are you a Manufacturer or a Trading Company?
A: We are a professional Personal Protective Equipment (PPE) Manufacturer, established in 2005.
2, Q: Do you accept the sample order?
A: We certainly accept any sample orders for our clients to check and verify the quality of our products, and we are willing to provide most samples for FREE. However, you are kindly to pay for the shipping fee. BTW, mixed samples are also acceptable.
3, Q: Do you accept OEM/ODM orders?
A: Yes, we accept any OEM and ODM orders. Logos, Images, and Packaging all can be customized at your request. Please feel free to contact us if you have any concerns about your OEM or ODM orders!
4, Q: What is the MOQ per order?
A: The MOQ for both standard and OEM/ODM orders can differ from your chosen product. Please refer to the MOQ on the product details page.
5, Q: How long will it take for my order to ship out from your warehouse?
A: The shipping time depends on the type of orders you placed. For Standard Orders: Once we receive your order and deposit, we expect your order to ship out within two business days if you ordered goods that are in stock. We will notify you whether the goods you ordered are in stock or not. For Customization Orders: Once we receive your order and deposit, we expect it to ship out within 15 business days since it takes time to customize your order upon your requests.
For OEM/ODM Orders: A variety of factors may vary the shipping time. Please get in touch with us so that we can calculate an estimated shipping time for your OEM/ODM orders.
6, Q: What other products are you offering?
A: Our product line includes PPE such as ABS, HDPE, FRP & Aluminium Alloy Hard hats, Welding helmets, Face shields, Safety goggles, Safety harness, Safety vest, Earmuffs, Earplugs, Chemical respirator, Dust mask, Work gloves, Workboots, Rain suit & coat, and some other traffic safety supplies.
7, Q: How do you guarantee the quality of your product?
A: We at YE'S SAFETY have consistently been implementing strict-standard inspection and quality control in every step of the production. The strict quality control procedure has greatly helped us gain customer trust and obtain certificates such as CE certificates. Under such a rigorous procedure, every single product has been qualified before shipping so that our clients can get the best quality goods from us.
8, Q: How are your Customer Service and After-sales Service?
A: Our professional business team provides excellent service to any customers whether they place orders or not. We usually reply to your messages within one hour every day except from 12 AM to 8 AM (China Standard Time). For after-sale service, we will be responsible for any complaints from our clients and do our best to help them solve any problems
ASAP. Above all, we care and listen to your feedback so that we can improve our products and increase your satisfaction.