A: Are you a factory or trading company? Q: We are a distributor and the products we sell are all from miHoYo's own factories.
A: What is the lead time for bulk production? Q: Our deliveries are divided into spot goods and pre-order goods. In order to facilitate delivery, we have a large amount of standing stock, but some goods and new products need to be pre-ordered.
A: Is the sample cost charged or free?How long to make a sample? Q: We provide samples for a fee, and the sample packs will cover most categories of goods for selection.
A: Do you supply custom packaging and accept OEM? Q: We do not provide customized packaging, but we will provide a packing list and put a box mark on each box to indicate the products and quantity in the box. We do not accept OEM services because we sell genuine products produced by the miHoYo factory.
A: Do your products have relevant certification? Q: Only a portion of the products we sell are children's products. For these products, we will provide relevant CE and CPC certifications. The rest are exempted from inspection.