Q1:Do you provide any recipes for the products?
A1: Yes, we will provide a basic recipe,clients can add different color and flavor based on it
Q2: Can we have English on the touch screen and control button for easier operation?
A2: yes, sure no problem.
Q3: What after-sale service we can get after ordering your machines?
A3: 1.on-site installation 2.online support 3.Free spare parts 4.Expatriate maintenance 5.video technical support
Q4:What is the machine warranty time?
A: We offer 12 month warranty and lifetime service
Q5: Do you have machines in stock?
A5: Yes,some have
Q6: What if machines can not make our products?
A6: We provide trial test before order. And we promise full refund if trial failed.
Q7: What if machine breaks down or not working properly?
A7: You can show us machine video and we have professional team to deal with it. If during warranty time, we will offer you free spare parts.
Q8: What kind of certificate you have got?
A8: We have got CE and ISO9001 certificate.
Q9: Do you provide installation and commissioning?
A9: Yes, we do
Q10: What’s the delivery time ?
A10: For production line, usually takes 60-90 days. For single machine takes 15-30 days.
Q11. What is the standard of package?
A11: We use seaworthy package
Q12: Can you help with shipping?
A12: Yes, of course
Q13: Do you accept L/C?
A13: Yes, we accept 100% L/C at sight.