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FAQ
Q: How can I get the price?
A: We usually quote within 24 hours after we get your inquiry (Except weekend and holidays).
Q: Can I buy sample for testing?
A: Yes. Please feel free to contact us.
Q: What is your lead time?
A: It depends on the order quantity and the season you place the order. Usually we can ship within 2~3 weeks, and let’s negotiate if very large quantity.
Q: What is your payment term?
A: Trade Assurance order on Alibaba is highly recommended, we also accept payment by T/T, Western Union and Paypal (for sample).
Q: What is your warranty period?
A: We provide 12 months warranty after delivery
Q: Do you accept OEM/ODM?
A: Yes, we provide OEM/ODM service as per your requirements and the MOQ for customization is usually 1000pcs.
Q: Does your web platform/ APP have monthly or yearly subscription fees?
A: No, our customers can use our web platform and APP for free.
Q: How many devices can I have in one account on your platform or APP?
A: There is no limit to the number of devices in one account. So, you can add as many devices as you like to your account.
Q: Can I choose to use other platforms or my own servers?
A: Yes. We have long-term cooperation with many third-party platforms such as Wialon, Traccar and Gpsgate. Also, we could send our open communication protocols to you if necessary.
New products from manufacturers at wholesale prices