DAYIREN Cordless Pruning Tree Fruit Tree Gardening Pruner 3030 Model Lithium Ion Brushless battery powered Pruning Shearing tool

1. What types of lithium-ion power tools do you offer?
We offer various types of lithium-ion power tools, including but not limited to drills, chainsaws, angle grinders, screwdrivers and angle grinders. Our products are widely used in home repair, industrial production and construction works.

2. What are light customisation and heavy customisation services?
Light customization service: for existing products, we can make some minor adjustments according to customers' needs, such as changing colours, labels, packaging and so on. Light customisation is mainly based on personalised adjustments to our standard products.
Heavy customisation service: for products that need to be designed and manufactured from scratch. Customers can provide detailed specifications or design drawings, and we will carry out full design and production based on these requirements. This type of service usually involves more time and cost, but can fully meet specific needs.

3. How do I request samples? Is there a charge for samples?
Visit us to enquire about a sample order, providing details of your sample needs, including the type of product required, quantity and other special requirements.
We confirm the details and arrange the delivery of the samples, which are usually dispatched within 1-2 weeks, depending on the product type and shipping method.
A fee may be charged for samples, depending on product type and quantity. We will inform you of the fees when we confirm your sample request. In addition, sample fees may be deducted from subsequent orders.

4. How do I customise a product?
If you wish to make a product customisation, please go through the following steps:
Provide your requirements or design proposal, including product specifications, functional requirements and quantity.
Our engineers and design team will evaluate your requirements and provide a detailed customisation proposal and quotation.
Once the proposal is confirmed, we will start the production process and deliver the customised product within the specified time.

5. Do you conduct reliability tests on your products?
Yes, we conduct rigorous reliability tests during the product design and production process. These tests include but are not limited to:
Durability testing: Simulates long-term usage conditions to assess the durability and reliability of the product.
Performance testing: Ensures that the product operates properly under a variety of operating conditions.
Safety testing: To ensure that the product meets safety standards and prevent potential safety hazards.

6. What should I do if I find a quality problem with the product?
If you find a quality problem after receiving the product, please follow the steps below:
Record the problem: Take photos of the problematic product and relevant problem description.
Contact our salesperson：Explain the situation to our salesperson, provide photos or videos
Handling solution: We will communicate with you to confirm the problem and provide a solution.

7. How do I maintain and care for my power tools?
In order to ensure the best performance and prolong the service life of your power tools, it is recommended that you:
Clean regularly: Keep your tool clean and remove dust and debris regularly.
Check for wear and tear: Regularly check key parts of the tool to ensure there is no excessive wear or damage.
Store correctly: Store the tool in a dry, clean environment after use, away from moisture and extreme temperatures.
Regular maintenance: Follow the maintenance recommendations in the product manual and perform the necessary maintenance and inspections regularly.