FAQ
Q1: I am a novice foreign trade, how to finish an order?
First of all, you can contact us by email (info[AT]kofei.com.cn). Kofei professional staff
will give you answer any questions,or contact us by trademanager, we'll reply you within 24 hours.
Q2: Are you a manufacturer?
Yes, we are a source manufacturer for cards,lanyards,wristband,keychains etc.
Q3: if l re-order my products, should l pay the mold fee again?
No, Kofei will help you to save the mold. you needn't pay any mold fee for remake the same design.
Q4: I need my product very urgent, how fast could you produce it?
Please don't worry, generally our production time is 12-14 days. for most item, we need 5-9 days when in rush. Depending on your item, our sales will check the schedule and then arrange the fastest production time for you.
Q5: if l want to see the artwork, if it need to pay the artwork fee?
No, you needn't ,Kofei could offer the free artwork for you to see your product's effect
Q6: l don't know the effect when it finished, l am afraid to place the mass order, could l get a product sample?
Of course. Don't worry, before the mass order, we could help you to do the sample first, when sample finished, we could send the picture and the video to you, when you confirm it, and then the mass order could be start.
Q7: l am looking for the cooperation, if l could see your sample first?
Kofei glad to cooperate with you, of course, we could send our free sample to you to refer our best quality.