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Jewelry Factory Supplier FAQ

1, Product quality related

How do you ensure the quality of jewelry?

We have a strict quality control system, conducting rigorous testing at every stage from raw material procurement to production and processing.

Equipped with professional quality inspectors to conduct comprehensive inspections of finished products to ensure compliance with industry standards and customer requirements.

What should I do if I discover any quality issues?

Once there is a quality issue, you can contact our customer service team in a timely manner. We will respond quickly and take measures such as replacement, repair, or refund based on the severity of the problem.

2, Related to production capacity

How long is your production cycle?

The production cycle may vary depending on the complexity of the product and the number of orders. Generally speaking, the production cycle for simple styles of jewelry is 7 days, while complex styles may require 14 days.

Can it meet the production needs of large-scale orders?

We have advanced production equipment and sufficient human resources to meet the production needs of large-scale orders. At the same time, we will also arrange production plans reasonably to ensure timely delivery.

3, Customized services related

Can we provide customized jewelry services?

Of course you can. We have a professional design team that can customize designs according to your needs and create unique jewelry.

What is the process of customizing jewelry?

Firstly, you need to provide design concepts or reference samples.Our design team will conduct preliminary design and communicate with you for confirmation. After determining the design plan, we will proceed with sampling. Once you confirm that the sample is satisfactory, we will proceed with mass production.

4, Price and payment related What are your prices?

Our prices are competitive and will be reasonably priced based on factors such as order quantity, product material, and process complexity.

What are the payment methods available?

We usually accept payment methods such as bank transfer and letter of credit. The specific payment method can be determined through negotiation between both parties.

5, After sales service related

1. Is there after-sales service available?

We provide comprehensive after-sales service, including product warranty, repair, and return/exchange.

What is the duration of after-sales service?

The warranty period of the product varies depending on the product, generally ranging from 1 months to 2 years. During the warranty period, if there is non-human damage, we will provide free repair services.