Q: What is the specific process of customizing a product? A: Define the customization requirements - design scheme and quotation - proofing - mass production - product quality inspection - packaging and delivery
Q: How long does it take to customize the product? A:10-20 days. In some cases, we can provide expedited service, but this may add a certain fee.
Q: Can I provide my own design? A: Of course. If you have your own design scheme, we welcome you to provide it to us. Our designers will evaluate it and communicate with you on how best to implement your design.
Q: Is the color of the custom product optional? A: Within a certain range, you are free to choose the color of the product. We will provide a variety of color options for you to choose, or according to your requirements for special colors.
Q: Is the quality of customized products guaranteed? A: We attach great importance to the quality of our products. All customized products go through strict quality inspection. We use high-quality materials and advanced production processes to ensure the quality and durability of our products. At the same time, we also provide a certain period of quality assurance, so that you can rest assured to buy.
Q: What if there are quality problems with customized products? A: If there is a quality problem during the warranty period, you can contact our customer service team. We will provide you with solutions such as repair, replacement or refund according to the specific circumstances.
Q: Can I return or exchange customized products? A: Since custom products are made according to your specific needs, returns and exchanges are generally not accepted.
Q: How are the prices of customized products determined? A: The price of customized products mainly depends on the complexity of the product, the cost of materials, the quantity and the customization requirements and other factors. We will assess your specific needs and provide you with a detailed quote.