Q1: Are you a manufacturer or a trading company?
A1: We are a manufacturer specializing in metal furniture, including bunk beds, storage beds, and other durable furnishings.
Q2: Where is your factory located, and can I visit?
A2: Our factory is located at Yishun International Park, Jueting Road, Koudian Town, Luolong District, Luoyang, China. Visitors are warmly welcomed at any time by prior appointment.
Q3: What is your delivery time?
A3: Standard delivery takes approximately 10–20 days, depending on order quantity, production schedule, and specific bed designs.
Q4: What are your payment terms?
A4: For orders ≤ USD 3000, we require 100% T/T in advance. For larger orders, a 30% deposit is required upon order confirmation, with the balance due before shipment.
Q5: Are samples available?
A5: Yes, we can provide regular and customized samples. Sample costs are refundable with subsequent bulk orders. Sample shipping fees are borne by the buyer.
Q6: How do I assemble the bunk bed?
A6: Each bunk bed comes with a detailed assembly manual. We also offer video installation guidance upon request.
Q7: Can you produce custom designs?
A7: Yes, we have experience in customizing bunk beds to meet specific dimensions, weight capacities, and aesthetic requirements.
Q8: What is the weight capacity of your bunk beds?
A8: Our standard bunk beds are designed to support up to 1500kg per level. We can also customize for higher weight capacities if needed.
Q9: Are your bunk beds safe for children?
A9: Yes, all our bunk beds include safety features such as reinforced guardrails and non-slip ladders. Additionally, we use non-toxic, child-safe coatings.
Q10: How are the beds packed?
A10: We use flat-pack packaging with reinforced protection. Frames are wrapped in bubble wrap, and smaller parts are packed in sturdy cartons to prevent damage during transport.
Q11: What finishes and colors are available?
A11: We offer a variety of finishes, including powder coating in black, white, gray, or custom colors to match your preferences.
Q12: Do you offer single-bed options?
A12: Yes, we offer single-layer bed designs as an alternative to bunk beds. These are available in various sizes and finishes to suit your needs.