Q1: How is the quality of your products?
A: Our factory follows ISO 9001 standard, and every product undergoes a dual-inspection process during production and before shipping. Data shows that our products have an average failure rate of less than 0.1%, significantly lower than the industry average. We have been providing products and services to leading global retail brands, and their high satisfaction rates are the best testament to our quality.
Q2: Is installation complicated? Do you provide installation support?
A: We understand that the installation process is crucial for our customers, which is why our products are designed for simple and intuitive installation. 90% of our products installation time less than 30 mins. Additionally, our technical support team is always on standby to offer remote guidance to ensure a hassle-free installation.
Q3: What is your MOQ?
A: Any quantity is acceptable for your order. And the price is negotiable for large quantity.
Q4: What is your delivery timeline?
A: Our standard products typically have a delivery timeline of 2-3 weeks, while customized products may vary depending on specific requirements. However, we are committed to on-time delivery; in the past two years, 99% of our orders were delivered within the agreed timeframe. After order confirmation, we provide a detailed production and delivery schedule and keep you updated on the progress to ensure you are informed at every step.
Q5: Do you offer customization services?
A: Yes, customization is one of our core competitive advantages. Over the past three years, over 200 customers who received customized solutions from us stated that our solutions fully met or exceeded their expectations. Our engineer team and design team can tailor the features and functions according to your specific needs and provide comprehensive customized design services to ensure alignment with your brand identity.
Q6: How is your after-sales service?
A: We offer various after-sales options, including a one-year warranty (which can be extended to three years), and a 24/7 technical support hotline. Last year, our customer satisfaction rating was 5/5. This ongoing support system ensures that you have peace of mind throughout the usage of our products.
Q7: How are your product prices?
A: We are committed to offering high-value solutions. Customer feedback indicates that the total cost of ownership over a five-year lifecycle is 15% lower than the industry average, thanks to our products' durability and low maintenance needs. We provide transparent and competitive pricing based on your specific requirements and budget, ensuring you receive a solution that is worth every penny.