1. How can we guarantee quality? Always a pre-production sample before mass production;
Always final Inspection before shipment.
2.What should I do when something goes wrong with the laser?
We provide a one-year warranty service. During the warranty period, we will provide the damaged product for free. Outside the warranty period, we still provide repair services.
3.How long does it take to learn the laser?
The machine is easy to learn with instructional videos, and we can help you learn the laser online. It usually only takes a few hours to operate a laser machine, but it takes some trial and error to master the speed and power settings when working with different materials. Therefore, we include a comprehensive guide with recommended speed and power settings for various materials with the system.
4.Will the laser machine be safe during transport?
(1) Inner: plastic stretch film and white foam.
(2) Middle: small wood pieces and screws.
(3) Outer: standard export wooden box. Therefore, the laser machine will be sent to you safely. If the machine is damaged, please contact us and we will process the replacement as soon as possible to ensure the machine arrives in time.