Q:Where is your factory located? Can I conduct a factory audit?
Our factory is located at No. 10 Pengshan Road, Gaoming District, Foshan City, Guangdong Province, China. We have two manufacturing plants covering an area of 30,000 m2. Of course, you can conduct a factory audit. You are welcome to visit us at any time.
Q:What pre-sales and after-sales services do you offer?
Our pre-sales services include discussing product parameter details and product drawings. If customization is required, we will arrange for engineers to connect with you. We will also discuss price, delivery methods, delivery times, and logistics with you.After-sales services include communication to understand production batches and delivery times. We will not be responsible for issues caused by improper operation. If it is our fault, our after-sales service can provide exchange services, and the warranty period for products is calculated as one year from the date of delivery.
Q:Can I customize products? What is the customization process?
Yes, we can customize products, and we have R&D engineers to assist you. The customization process is as follows: determine product parameters -> make product drawings -> confirm the prices of products and related molds -> make 3D drawings of products ->make samples -> test various data -> ship.
Q:What is your sample policy?
We support chargeable samples, and the logistics costs will be determined based on the number of samples; we can discuss the specific costs in detail.
Q:Can I place a small batch order?
Yes, we support small batch orders. Most products allow orders of 5 to 10 pcs for sample testing. Additionally, depending on the product, we support small batch orders ranging from 30 to 500 pcs.
Q:What is your delivery time?
Different products have different delivery times. For small orders with products in stock, we can generally deliver within 7 to 15 days. The specifics will be communicated during the pre-sales service.
Q:What payment methods do you support?
We support payment through Alibaba or T/T. Alibaba typically supports Alipay, credit cards, PayPal, etc.
Q:What shipping methods do you use? How is the shipping fee calculated? What are the terms of trade?
Usually, we give priority to various shipping methods provided by Alibaba platform, including shipping by sea, air, express, etc.The shipping costs will be decided through communication between both sides. Our terms of trade are generally EXW (Ex Works).