1. What products do you offer?We specialize in a wide range of printer consumables, including:
* Printer toner cartridges
* Printer chips (toner, drum, and ink cartridge chips)
* Ink cartridges
* Other printer spare parts and accessories
2. Are your products compatible with major printer brands?
Yes, our products are designed to be fully compatible with major printer brands such as HP, Canon, Brother, Epson, Samsung, Sharp,and more.
3. Do you provide warranties for your products?
Yes, we offer a 12-month warranty on all printer consumables. If any issues arise due to manufacturing defects, we provide free replacements or refunds.
4. Can I order samples before placing a bulk order?
Absolutely! We provide samples for quality evaluation. Please contact our sales team to arrange for sample orders.
5. What is your production capacity?
We have 20 production line and 10 packing lines with monthly output reach 1 million pieces of toner cartridge, among which 4 automatic production lines produce HP hot models , the daily output more than 12000 pieces.
6. What are your payment terms?
We accept multiple payment methods, including bank transfers (T/T), PayPal, and Western Union. For bulk orders, payment terms can be negotiated based on order quantity and value.
7. How long is the delivery time?
Delivery times depend on the order quantity and destination:
* Samples: 3-7 days
* Bulk Orders: 7-15 days
We ensure timely shipping with reliable courier and freight services.
8. Do you provide technical support?
Yes, we offer comprehensive technical support for all our products. Our team is available to assist with installation,
troubleshooting, and other technical inquiries.
9. Can you customize products based on our requirements?
Yes, we offer customization services, including branding, packaging, and product specifications. Please share your specific requirements with us for a tailored solution.
10. How can I place an order?
You can place an order by contacting us directly via email, WhatsApp, or phone. Our sales team will guide you through the process and ensure smooth order placement.
If you have any further questions, feel free to reach out to us:
* Email: dewey@tetanch.com
* Phone/WhatsApp: +86-19701696496