Q1. Can I have a sample order for the led light? A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time? A: We could send a sample for you within 1-7 working days, mass production time needs 1-2weeks for an order quantity of more than
Q3. Do you have any MOQ limit for led light orders? A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive? A: We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.
Q5. How to proceed with an order for led light? A: Firstly let us know your requirements or application. Secondly, We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places a deposit for the formal order. Fourthly We arrange the production.
Q6. Is it OK to print my logo on the led light product? A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer a guarantee for the products? A: Yes, we offer 2 years warranty on our products.
Q8: How to deal with the faulty? A: Firstly, Our products are produced in a strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new orders for a small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to the real situation.