About Customization
Q: Can you provide customization services?
A: Yes, all products can be customized, including product size, the color of tourmaline slices, patterns, the choice of thermostats, and compliance with the power supply standards of your country.
Q: Are there any other options in terms of functions?
A: Certainly, the intensities of far infrared and negative ions can also be customized for you. Besides these two, a series of functions such as low-frequency pulse, photon, and stimulation of skin nerves can also be added.
Q: Regarding brand logos?
A: We can customize the logo according to your preferences. It can be customized not only on the product but also on the packaging bag. And the logo can also be removed.
Q: Can some samples be sent before placing a large order?
A: Yes. You can place a sample order to test it before large wholesale.
About Product
Q: Do you inspect products before shipment?
A: Yes. We will perform aging test on the finished products and one-to-one testing on all products before shipment. Guarantee that the products ordered by buyers are reliable and have no quality problems.
Q: What certifications do you have?
A: Our products have passed the European Union CE standard certification, RoHS standard certification, Australia SAA standard certification, America FCC standard certification, Japan PSE standard certification and our products comply with European Union REACH regulations. In addition, our products can also meet NOM in Mexico and EAC in Russia.
Q: Do you support drop shipping?
A: Yes, all of our products support drop shipping.
Q: How do you solve product issues after sales?
A: We offer 1 year warranty, if there is something wrong with the product, please contact us. Our after sales team will reply to you within 24 hours and then offer you a solution.
About Shipping
Q: What shipping methods will you choose?
A: For a trial order or a small order, we choose to ship by international expresses such as DHL, FedEx, UPS, TNT, EMS, etc. For large wholesale, we will ship by sea, air, or to the directed logistic agent as your requirement.
Q: What is your lead time?
A: For product order in stock, we can ship within 1-2 days. For customized products, normally 10 days at least. For large wholesale, normally 20-30 days.
About Payment
Q: What payment methods can I use to pay?
A: We accept T/T, L/C, Credit Card, PayPal, Alibaba Trade Assurance etc. payment methods.
Q: What is your payment term?
A: For trial order or a small order, we request 100% payment in advance. For regular order, we request 30% in advance as a deposit and a balance of 70% before shipment or L/C.