Q1: Are you a manufacturer or trade company?A1: We are a manufacturer of computer accessories and peripherals. We are specialized in design, research, production and marketing for 15 years.
Q2: Where is your factory located? How can I visit you while in China?
A2: We are located in Guangming District, Shenzhen, with easy access to public transportation. Warmly welcome you to visit our factory!
Q3: I’m interested in your products, but now I’m out of China; could you offer you samples to my country?
A3: Sure! We’ve got full exportation experience, and no matter where you are, we will arrange the delivery for you, either by sea, by air or by express, depending on your request.
Q4: How can I get the samples?
A4: We can provide you samples from our existing products; the lead time is around 1-3 days. You need to pay for the sample delivery costs. If you need the samples according to your design or specification, you will have to pay for the sampling and engineering costs in advance.
Q5: Is it possible to customize the products with my own design?
A5: Yes, you just need to send us your drawings, artworks, or even only your idea. Our R&D team can help realize your own design. Then you can get what you want.
Q6: How are your products compatible with environmental or other international standards? Which certificates do you already have?
A6: All our products are compatible with international standards such as CE, RoHS, Reach, FCC, HDMI, SlimPort, etc.
Q7: Do you provide OEM service?
A7: Yes, we have already developed many OEM products for different brands. We also customize packaging for them.
Q8: What is your manufacturing lead time for our order?
A8:Our normal lead time is 21-30 days. If you have urgent request, please let us know. We will try our best to shorten the lead time to meet your requirements.
Q9: What is your MOQ?
A9: For Onten products and unbranded products, the MOQ is 50-100 units, however we recommend you order more than 200 units to justify the logistics cost. For OEM products, the MOQ is 500 units. The MOQ is 1000 units for customizing packaging. For ODM products, the MOQ is 3000 units.
Q10: How can I release the payment to you?
A10: We can receive your payment via Western Union or TT. For small amount, Paypal is also acceptable.