I. Product Information
Q1: What outdoor products does Guizhou Jiehaolin Trading Co., Ltd. mainly have?
A1: Our company provides a rich variety of outdoor products, including but not limited to high-quality outdoor tents, hiking
backpacks, egg roll tables, folding chairs, camping carts, trekking poles, etc. Whether it's camping, hiking, climbing or other
outdoor activities, you can find suitable equipment here.
Q2: What are the specifications and characteristics of outdoor tents?
A2: Our outdoor tents have various specifications, such as single-person tents, double-person tents, large family tents, etc. The
tents are made of high-quality materials that are waterproof, windproof, and breathable. They have a sturdy support structure and
can provide you with safe and comfortable shelter under various harsh weather conditions. Some tents also have sunscreen coatings
that can effectively block ultraviolet rays. At the same time, the tent design focuses on portability and is easy to set up and
store.
II. Product Quality
Q3: How do you ensure the quality of outdoor products?
A3: We attach great importance to product quality. Starting from the selection of raw materials, we only cooperate with reliable
suppliers to ensure that raw materials meet strict quality standards. During the production process, our professional quality
control team conducts full-process monitoring and conducts strict inspections on each production link. In addition, our products
will also undergo a series of strict tests before leaving the factory, including waterproof tests, durability tests, etc., to
ensure the quality and performance of the products.
Q4: Are there any quality certifications?
A4: Our outdoor products usually have relevant quality certifications, such as ISO certification, EU CE certification, etc. These
certifications prove that our products meet international standards in terms of quality, safety, and environmental protection,
allowing you to purchase and use them with confidence.
III. Orders and Deliveries
Q5: What is the minimum order quantity?
A5: The minimum order quantity for different outdoor products varies. Generally speaking, the minimum order quantity for regular
products is 2 pieces. If you have special needs or customization requirements, the minimum order quantity may be adjusted.
Specific situations can be negotiated with our sales team.
Q6: How long is the delivery time?
A6: The delivery time depends on factors such as order quantity, product type, and production arrangements. Generally, the
delivery time for standard products is [15 days]. For customized products or large-volume orders, the delivery time may be
slightly longer. We will clarify the delivery time when confirming the order with you and do our best to ensure on-time delivery.
Q7: Can you provide samples?
A7: Samples can be provided. We understand that you may need to see the product in kind before placing an order, so we can provide
samples for your evaluation. Sample fees and express fees are usually borne by the customer. Once you place an order, the sample
fee can be deducted from the order.
IV. Price and Payment Methods
Q8: How is the product price determined?
A8: The product price is mainly determined by factors such as product cost, market demand, and order quantity. We are committed to
providing customers with competitive prices while ensuring product quality and service levels. For large-volume orders, we can
also provide certain price discounts.
Q9: What payment methods are available?
A9: We accept multiple payment methods, including telegraphic transfer (T/T), letter of credit (L/C), Western Union transfer, etc.
Specific payment methods can be determined through negotiation according to customer needs and actual situations. Before signing
the contract, we will clarify the payment method and payment deadline with you to ensure the smooth progress of the transaction.
V. After-sales Service
Q10: What should I do if there is a quality problem with the product?
A10: If you find a quality problem after receiving the product, please contact us in time. We will conduct investigations and
handling as soon as possible. If it is indeed a quality problem, we will provide free repair, replacement, or refund services to
ensure that the rights and interests of customers are protected.
Q11: Do you provide technical support?
A11: For some outdoor products with higher technical content, such as climbing equipment and outdoor electronic devices, we can
provide technical support. Our professional technical team can answer your questions during product use and provide installation
guidance and maintenance suggestions. If necessary, we can also send technicians to the site for technical support.
VI. Customization Service
Q12: Can outdoor products be customized?
A12: Yes. We provide customization services, including customization of product colors, patterns, sizes, and functions. If you
have customization needs, please contact our sales team. We will provide customization plans and quotations according to your
specific requirements.
Q13: Will the delivery time and price of customized products change?
A13: The delivery time and price of customized products may be different from standard products. The delivery time will depend on
the complexity of customization and production arrangements, and the price will also be adjusted according to customization
requirements. We will clarify the delivery time and price when confirming your customization needs to ensure that you have a clear
understanding of all details of customized products.