3,Q: Do you offer customize service?
A: Yes~ just send us your specific needs such as voltage, capacity, shape, size,working current etc. If the battery with case, you can send samples to our factory for analysis and mould opening. GIO can customize the battery according to your needs with free mold cost .
4. Q: Can I have a sample order?
A: Yes, we accept sample order to test and check quality. Batteries can be made as require.
5. Q: Do you have MOQ limit?
A: Yes, we have MOQ limit for mass production, but it depends on battery model. Please contact us for details.
6. Q: How about the lead time?
A: Samples will takes 1-3 business days. Mass production will takes 7-25 business days. It depends on quantity.
7. Q: How about shipping and delivery time?
A: Generally, battery will be shipped via Express, such as DHL, TNT, FedEx and UPS, delivery time is 5-7 business days. Or DDP service, delivery time is 12-15 business days. Airline and sea shipping also available.
8. Q: What about after-sale service?
A: We will offer you 15 months guarantee. If there are any problems, please inform us, we will give you feedback in 12 hours and offer you positive solutions within 2 business days .