1. Q: What is your minimum order quantity (MOQ)? A: Our MOQ is 500 units. We strive to maintain this minimum to ensure cost-effective production and high-quality results.
2. Q: Do you accept custom orders?
A: Yes, we offer custom production based on customer requirements, including design, size, and color.
3. Q: What is your production lead time?
A: The production lead time typically ranges from 3 to 6 weeks, depending on the quantity and customization requirements.
4. Q: Do your products meet international quality standards?
A: Yes, our production process strictly adheres to the GB/T19001-2016/ISO 9001:2015 international quality management standards.
5. Q: What payment methods do you support?
A: We accept various payment methods, including credit cards, bank transfers, and online payment platforms.
6. Q: What shipping options are available?
A: We offer multiple shipping options, including sea freight, air freight, and express delivery. We can choose the most suitable method based on the customer's requirements and budget.
7. Q: What should I do if the products I receive have issues?
A: If any issues arise during production or shipping, please contact our customer service team immediately. We will address the issue promptly and provide an appropriate solution.