1. Q: Do you have a catalogue? Can you send me the catalogue to have a check of all your products? A: Yes , We have product catalogue.Please contact us on line or send an Email to sending the catalogue.
2. Q: I need your price list of all your products, do you have a price list ? A: We do not have a price list of all of our products. Because we have so many items,and it’s impossible
to mark all of their price on a list.And the price are always changing because of the producing cost.If
you want to check any price of our products, please feel free to contact us.We will send offer to you
soon!
3. Q: I can’t find the product on your catalogue, can you make this product for me? A: Our catalogue shows most of our products,but not all.So just let us know what product do you need, and how many do you want.If we do not have it,we can also design and make a new mould to produce it.For your reference,making a ordinary mould will take about 30-40days.
4. Q : Can you make customized products and customized packing? A: Yes.We made a lot of customized products for our customer before.About customized packing,we can
put your Logo or other info on the packing.There is no problem.
5. Q: Can you provide samples ? Are the samples free ? A: Yes,we can provide samples.Normally,we provide 1-3pcs free samples for test or quality checking. But you have to pay for the shipping cos.If you need many items, or need more qty for each item, we will charge for the samples.
6. Q: What kind of payment do you accept ? Can I pay RMB ? A: We accept T/T(Wire transfer),Trade Assurance, Western Union and Paypal. And you can pay money
In RMB. No problem.
7. Q : What about your delivery time? A: We have a lot of products in stock.We can send the stock products within THREE working days. If without stock,or stock is not enough, we will check the delivery time with you.
8. Q : How to ship my order ? Is it safe? A: For small package, we will send it by Express,such as DHL,FedEx,,UPS,TNT,EMS.That’s a Door to Door service. For big packages, we will send them by Air or By sea.We will use good packing and ensure the safety.We will be responsible to any product damage caused on delivery.
9. Q: Do youu have a guarantee of your product quality? A: We have a guarantee of one year.
10. Q: Can I become an Agent / Dealer of KINKONG products? A: Welcome! But please let me know your Country/Area fisrt,We will have a check and then talk about this.If you want any other kind of cooperation,do not hesitate to contact us.
