1. What is the payment term?
Normally, 30% T/T deposit, balance before shippment.
We accept payment term: T/T, L/C, Paypal, Western Union, Alipay.
2. Are you manufacturer or Trade Company?
We are a factory.
3. What's the order process?
a. Inquiry-- Provide us all & clear requirements.
c. Send sample to you for confirm.
e. Confirm Order & You arrange deposit
f. Arrange production.
g. Received balance payment & Arrange Shippment.
h. Send custom clearance documents to you.
4. Can we get your free samples?
Yes, samples are free. But express cost is on buyer’s account.
Shipping ways: EMS, DHL, FedEx, UPS, TNT, China Post.
6. What is normal lead time?
A. For plastic products, we will send goods to you within 7-10 work days after we receive your 30% deposit.
B. For aluminum product, the delivery time is 25-28 days after we received your 30% deposit
C.For OEM products, the delivery time is 30-35 work days after we receive your 30% deposit.
7. What is shipping way?
By sea, by air, or by express, etc. We will help you to choose the best shipping way.
8. How do you control the quality?
We will make samples before mass production, and after sample approved, we will begin mass production.
Doing 100% inspection during production; then do random inspection before packing; taking pictures after packing.
9. If any quality problem, how can you settle for us?
If any breakage or defect products were found, please take pictures from the original carton.
All the claims must be presented within 7 working days after discharging the container. This date is subject to the arrival time of container.
First, we will try our best to fine the problem and help you solve it; Second, if it's our quality problem, we will make up to your loss.