1. How can I place the order
1) After all details of the order were confirmed, we will send you our signed and stamped proforma invoice.
2)You can transfer the deposit byT/T (wire transfer), Paypal, Western Union, MoneyGram, Credit Card etc.
3)Youcould also place the orderbyTrade Assurance on Alibaba which will protect your payment secure and benefit throughly.
For details, please don't hesitate to contact us.
4) In the receipt of your deposit, we will arrange the production and will send you the pictures of marble fireplace surround kits from each angles for the ready goods after it was finished. The balance payment will be paid after your confirmation, and we will arrange the air freight or sea freight accordingly to the CBM of the goods.
2. Do you accept custom order?
Yes, we can carve 100% based onall designs, sizes and details you want.
3. Do you have quality guaranteed?
All our sculptures are covered by 30-year Quality Guarantee.
4. Are you sure the packing will be excellent? If damage happens during the transportation who will be responsible for that?
Yes, weensure that our packing is safe enough. We use strong wooden crates and metal strips for outside packing. Inside, we use shockproof plastic film to protect the products. In addition, we will buy "all risks" insurance as per your requirement. In the case of damage happens,you willbecompensated by the insurance company. If the damage occurred due to the fault of packing, our company will take full responsibility,andwe will send you a new marble fireplace surround kits.
5. Could you supply Door-to-Door Delivery
Yes, we are very good at Door to Door Delivery, please inform me your detailed address, then I will quote you the freight cost to your home directly.
6. How do we ship the goods?
We will quote you the ocean freight, If the goods is not large, it will be loaded by air freight or Express. No matter any ways of transportation, our forwarders will provide professional service to ensure the goods arrives at your place smoothly.
7. How do we go to your factory for visiting?
Please inform me your flight time, we will pick you up at our nearby airport, then drive to our factory for visiting.