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Guangzhou Spsolar Co., Ltd. is specialized in manufacturing various kinds of mobile We are an Alibaba Assessed Supplier with products reaching international standards and
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| FAQ |
| 1. Q: Are you a factory or a trader? |
| A: We have an office in Tianhe District and a factory in Panyu District in Guangzhou. Warmly welcome to pay a visit anytime!
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| 2. Q: What about the mobile power bank quality? |
| A: Spsolar ensure that each product passes quality check, over-charging test, over-recharge test and aging test before shipment. (Aging test can guarantee battery capacity when the battery is transported for 1 month or more.)
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| 3. Q: Which kind of battery you adopt? |
| A: We adopt A Grade battery. Some client has designated brands for battery such as Samsung and we would follow the specific requirement.
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| 4. Q: How long does it take to charge the battery full by computer? |
| A: It is based on the battery capacity. For instance, the output of a battery with 2,000mAh capacity is 5.0V*500mAh, and this battery needs 5-6h to be charged full. For bigger capacity, it takes a longer time to charge full.
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| 5. Q: How long does it take to charge my mobile phone full? |
| A: It is based on the mobile phone capacity. For instance, your phone capacity is 2,000mAh and the power bank is 4,000mAh, it takes 2-3h to charge your phone full.
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| 6. Q: Do you accept OEM/ODM service? |
| A: Sure. We have our own engineer who is able to design products based upon customer's specific requirements. Just tell us your ideas!
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| 7. Q: Are you a qualified supplier? |
| A: We are an Alibaba Assessed Supplier and we have required certificates like CE, RoHS, FCC and REACH.
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| 8. Q: What about the guarantee of your mobile power bank ? |
| A: We provide 1-year guarantee for most of our products. The time starts as soon as you receive the goods.
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| 9. Q: About payment? |
| A: Usually, 30% in advance and balance paid against copy of B/L is much appreciated. If the total amount is over USD10, 000, we accept LC at sight;if the total amount is not big, we can accept Western Union.
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| 10. Q: Can you pick us up when we are in China? |
| A: Sure! Just contact us anytime when you come to China. Then we will go to the airport or hotel and pick you up to our office or factory. Or, if you have other place to visit, we will be glad to drive you there.
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