To better ensure the safety of your goods, professional, environmentally friendly, convenient and efficient packaging services will be provided.
FAQ
1. Minimum Order Quantity ---For new customers, they can place a trial order to test the product’s quality and the sales in their markets.
2. If the voltage and plug of your product will come with my standard? ---We will confirm Voltage and plug with customer and produce machines as the customer’s request.
3. If your company can custom product as my required and put my logo on? ---All of our product are designed and customized as required including color, print, pattern and logo.
4.Different coins from different countries can be acceptable to coin selector? How about cash? ---Different coins from different countries can be accepted by coin selector. Also we can install a billnote recognize devise into the machine (as usually comes with the coin one).
5.If your company will send engineer to my country for technical problems? ---If customers need, our company will arrange our technicians to our customers’sites, and help our customers install and adjust their purchased game machines. We can also offer training to our customers’technicians and other related staffs to ensure the good operation of the sites.
6. Lifetime of your product? ---It’s according to the maintenance of product, generally speaking it’s about 5-10 years.
7.If your company can provide interpreter for us? ---Our company will provide the English interpreter for free, as for the rare language we will help customer to seek an interpreter company with favorable price and good services.
8. If your company can help me to reserve a hotel if we come to visit your factory? ---Our company can help customer to reserve a hotel if they come to China and we can pick up customer at airport or hotel if necessary.
9. How about malfunction? ---Our technician will make a professional solution with picture for customer, which shows how to operate step by step. If the spare part breaks we will replace it for customer with kind of charge or without charge.
10. How long will it takes to deliver goods from china to my country? ---As for the time different port is different. Generally speaking it’s about one month by sea, 3-7 workdays by air.
Technical support:
1.We can offer instructions,photos,videos for buyer's installation and operation of the game machines.
2.If buyer need,we send engineers to abroad to install the machines for free, and buyer only need to pay for visa,round-trip tickets,room and food.
After-sale service:
1.One year warranty,lifetime maintenance.
2.24 hours online service,you can contact us any time!
3.Provide experience and business game zone management to buyers.
4.Feedback the marketing information to buyers regularly.
5.Follow up buyers regularly.
6.Provide all sorts of consultation.Based on rich experiences and strategic relations with buyers.
We provide high quality products, good service (such as entertainment site designing, equipment installation and maintaining guidance)to our customer as well as competitive price; Meanwhile, ODM and OEM order is available
