Q1: How to insatll and use the embroidery machine?A1: We have the English teaching manual and videos;All the videos about every step of machine Disassembly, assembly, operation will be sent to our customers.
Q2: What if I don't have export experience ?A2: We have reliable forwarder agent which can ship items to you by sea/air/Express to your doorstep.Any way, we will help you choose the most suitable shipping service.
Q3: How is your technical support? A3: We provide lifetime online support through Whatsapp/ Wechat/ Email. Any problem after delivery, we will offer you video call anytime,our engineer will also go to oversea help our customers if necessary.
Q4: Can you provide OEM service?A4: Awe can provide OEM service. It will depend on your requests; your logo will be customized on our products.
Q5: How many days about delivery time? A5: Available models can be shipped within a week, other machines generally in 15-20 days.
Q6: What are the terms of payment?A6: 30%BY T/T IN ADVANCE.70% before sending the machine
Q7: How can I make sure it's a secure transaction ?A7: Alibaba can protect buyers' interest, all of our transation will go through alibaba platform.As you do the payment, the money will go directly to Alibaba bank account.After we send your the items and you comfirm the detailed information, Alibaba will release us the money.
Q8: How long is the after-sale service?A8: Machine parts after sale warranty one year, After-sales service is for a lifetime.
Q9: What's your company after-sales service?
A9: Our machine will be tested three to four times before shipment to ensure that the machine itself has no problems. If the machine has some problems :1. Operation error, we will solve all the usage problems by video call. 2. Parts damaged due to quality problems, we will send you by express. We are dedicated to providing the highest quality and most efficient services to our clients while strictly adhering to timelines