1. Is SUNLU a factory or trading company?
SUNLU is a direct factory with ISO9001, SGS, TUV proved.
2. What payment way is available by SUNLU?
ISO9001 Alibaba Assurance Trade order, T/T, Paypal, Western Union are good.
3. What is your term of delivery?
We accept EXW, FOB Shenzhen or FOB Guangzhou. You can choose the one which is the most convenient or cost effective for you.
4. What about the lead time for mass production?
Honestly, it depends on the order quantity and the season you place the order.
5. Do you offer a guarantee for the products?
Yes, we offer a 1-year warranty for our products.
6. Do you have any certificates on your products?
Yes, our factory proved by ISO9001, SGS, TUV; our 3d printer filament passed RoHS, REACH; our 3d pen passed CE, FCC, RoHS.
7. Is it possible to do a customized order?
Yes, OEM, ODM, are welcome, customize your own brand, logo and package box are our strong point.
8. Could you send products to my country?
Yes, we do business in every corner of the world, please contact us to consult the details delivery charge.
9. If outside of China(Mainland), must I pay customs duties, import taxes, VATS, etc...?
Yes, customs fees, import taxes, and VAT may apply and not include in your order total cost. Please kindly know that we could not estimate your countries' import taxes. I would suggest you try a duty estimating website like Duty Calculator.