Q: 1. Is SUNLU a factory or trading company?
A:SUNLU is a direct factory with ISO9001, SGS, TUV proved.
Q:2. What payment way is available by SUNLU?
A:ISO9001 Alibaba Assurance Trade order, T/T, Paypal, Western Union are good.
Q:3. What is your term of delivery?
A:We accept EXW, FOB Shenzhen or FOB Guangzhou. You can choose the one which is the most convenient or cost effective for you.
Q:4. What about the lead time for mass production?
A:Honestly, it depends on the order quantity and the season you place the order.
Q:5. Do you offer a guarantee for the products?
A:Yes, we offer 1-years warranty for our products.
Q:6. Do you have any certificates on your products?
A:Yes, our factory proved by ISO9001, SGS, TUV; our 3d printer filament passed RoHS, REACH; our 3d pen passed CE, FCC, RoHS.
Q:7. Is it possible to do a customized order?
A:Yes, OEM, ODM, are welcome, customize your own brand, logo and package box are our strong point.
Q:8. If outside of China(Mainland), must I pay customs duties, import taxes, VATS, etc...?
A:Yes, customs fees, import taxes, and VAT may apply and not include in your order total cost. Please kindly know that we could not estimate your countries' import taxes. I would suggest you try a duty estimating website like Duty Calculator.