1.How can I get sample to check your quality?
We have free sample available for all dear customers,you just have to pay the cost of freight or air courier.If you place order to us,we can deduct the cost from the total order amount.
2.If I don't know how to operate,how can I get installation and training?
We have an experienced service group,our engineer can go to your factory to give approx.1 week.You have to cover allthe visa,flight ticket expense and provide our engineer accommodation and allowance $80/day.
3.If there is any problem on machine,how can I solve it?
First of all,we have online service,after submitting and problem we will come up with solution,if you can solve ityourself we will give you procedure step by step teach you solve it,by msg,pic,voice,or video talk.Normally we aregood at video talk,and it is most successful method.If any electronic parts in problem which is occured itself(not
improper operation),within one year warranty we will send new parts for replacement.You just cover the cost of frieghtor air lift.
4.What' s the lead time and lead term?
Leading time is 10 days after rceipt of 30% deposit,balance paid before delivery.