SHENGNA will always adhere to the “honesty, quality first” principle, emphasize the humanized products design and modern management, to build international SHENGNA brand with the excellent quality and service.
In SHENGNA, the new customers will always ask some common questions. In order to let our customers know us better and faster, we post some frequently asked questions here.
1. Payment Term
(1) Telegraphic Transfer(T/T): we accept 30% T/T deposit before production and 70% T/T Balance before shipment.100% payment for sample order.
(2) Western Union/Money Gram: we accept 100% payment via the Western Union/Money Gram.
2. Products Warranty
(1) Our ice maker are warranted for one year from date of purchase.
(2) For the other products, we can offer half a year warranty at home and one year warranty abroad.
(3) We offer consulting services anytime. And we can provide accessories when the machine is broken.
However, the postage cost should be paid by the buyer.
3. Minimum Order Quantity(MOQ)
We did not set MOQ, you can order even 1unit or 2 units to test our quality and design.
