Firstmadam Soild 18K White Gold Real Diamond Custom Initial Letter Name Necklace

Q1: What is the feature of our jewelry?

A1: 1. Use the PVD plated.
       2. Nickel-free and lead-free.
       3. High Quality & Reasonable Price.

Q2: Do you supply customized service?

A2: Yes, we supply customized service, such as color, quantity, LOGO sticker, and gift box.

Q3: What is your jewelry sample fee?
A3: Quotation according to the actual situation, and the sample fee can be returned after place order.

Q4: What is MOQ (Minimum Order Quantity)?
A4: The original MOQ is 50pcs. You can buy a sample at first to check quality. If you are satisfied with the sample, you can buy a large quantity.

Q5: Can I get discounts?
A5: As we are a factory, the price depends on the quantity you purchase, the more you buy, the cheaper you can get.

Q6: How to order?

A6: 1. Inquiries
       2. Product details confirmation
       3. Quotation
       4. 30% deposit
       5. Mold opening and sample making 
       6. Sample confirmation
       7. Mass production
       8. 70% balance payment
       9. Shipment
      10. Track shipment

Q7: How can I pay?
A7: Accept Paypal, L/C, T/T, MoneyGram, and Western Union.

Q8: How do you ship the jewelry?
A8: We can send you goods by DHL & UPS & FEDEX & TNT & EMS & Hongkong Post & By Air & By Sea.

Q9: What is the delivery time?
A9: It depends on the order quantity.
        Sample lead time : 7- 10 days 
        Mass production time : 25- 30 days 

Q10: Do you have an exchange & return policy of defective items?
A10: Yes, We want it to be an easy affair. Delivery 1 month have any Quality issues, we provide free exchange & return policy.