1. Our 20w laser writing machine complies with CE and FDA standards. 2. We supply 2 years warranty service 3. We have full sets laser parts for laser marking machine in stock. Which can ensure timely delivery and replacement for laser parts on time. 4. We train customer for machine operation at our factory for free. 5. Machine operation manual will be sent together with machine delivery. 6. Before shipment, our engineer will do machine checking within 48 continuous hours to ensure high performance and high stability. 7. We have a professional after sales service team with 5 engineers.
Product Description
1. Description of 20w laser writing machine
20w laser writing machine can mark logo, character, serial number, bar code, data matrix on both metals and some non-metals. It does not have consumable. It’s very cost effective. It boasts fast marking speed and high marking precision. It’s widely used and well accepted in prevailing international market.
7. Delivery Time & Package & Transportation Mode For Laser Marking Machine
Delivery Time: 5-7 working days after receive the payment.
Package: plywood case.
Transportation Mode:20w 20w laser writing machine would be shipped by ocean transportation, air transportation or by express.
Our Services
8. Our Service
We provide two-years machine warranty. In case it exists machine problem, we will solve the problem through email, skype, phone or video. If the problem still exists, we will send our technician to customer’s plan for machine repair. We will respond to customer’s question within two hours.
9. Quality Control of 20w laser writing machine
20w laser writing machine is our core competencies. Quality is our culture. Our professional quality control team will make strict quality checking for every part of the machine before entering into warehouse. Before shipment, our engineer will do machine checking within 24 continuous hours to ensure high performance and high stability.
Company Information
10. About Us
FAQ
11. FAQ
Q: How to Install the machine?
A: After receive our machine, customers do not need to install it and can use it directly.
Q: How to operate the machine? is training necessary?
A: The machine is mainly controlled by software. It’s very easy, not complicated. Before shipment, we will make a simple operation manual with pictures and provide user manual of software. Generally speaking, an operator, who is not familiar with 20w laser writing machine before can still operate it very well. According to customers’ requests, we can send our technician to customer’ plant for machine training or customers can come to our plant for machine training if needed.
Q: In case machine exists problem, how to do after sales service?
A: We provide two years machine warranty. During the two-year warranty, in case machine exists problem, we will provide parts required with free of charge by express. But as for the parts damaged by artificially, it does not fall within our warranty list. After the warranty, we still provide lifetime service.
Q: What’s package?
A: We have 3 layers package. For the outside, we adopt plywood case. In the middle, the machine is covered by foam, to protect the machine from shaking. For the inside layer, the machine is covered by waterproof plastic bag.
Q: What’s delivery time?
A: Generally speaking, lead time is 5-7 working days after receive the payment.
Q: Can we add a protection cover?
A: Yes, we can add a protection cover if you need. We can customize the design as customers’ requests.
