A: We have professional machine to test every electric parts, to make sure every parts to work very well. We have three time to test, first time test all the parts before producing, second time test on the production line, third time test all the function after assembling, riding at least 100KM.
2. Q: What's your payment terms?
A: We accpest all kinds of payments terms.e.g. T/T, L/C, D/A, D/P, O/A,ETC.
We offer 1-3 months credit if you are facing with the problem of fund shortage.
3. Q: what's your service time?
A: We will be the best service for you within 24 hours with all the problem. We will go to your office to solve or give you free spear parts.
4. Q: What's the MOQ?
A: Sample first, the MOQ is 10 pcs.
5. Q: What's the other service you can provide?
A: We could OEM , ODM, and we can provide parts exporting service.
6. Q: What's the delivery time?
A: It usually takes about 25-40 working days for production based on specifications for your order and quantity.
7. Q: What's your warranty terms?
A: 1. Electric motor: 2 years for brushless motor,6 months for brush motor.
2. Charger and Controller: 1 year
3. Battery: 2 years for lithium battery
4. Frame: 2 years
8. Q: Do you have the products in stock?
A: No,all e-bikes will be newly produced according to your order including samples.
9. Q: Can I mix different models in one container?
A: Yes, different models can be mixed up in one full container.
10. Q: Can you change components for me?
A: Surely, our tenet is "Quality first, customer first". We must modify it at your requests with the technical support.
