Quick Response: Enquiry will be tried to replied within 2 hours or no later than 12 hours during working days.
Advice and Recommendations: Advice and similar products will be provided.
Customization: We can customize and produce to your specific requirements.
During production:
Production status: Will be updated every week.
Pre-notice for shipment: Pre-notice to arrange delivery or shipment 7 to 10 days before production finished.
Product confirm: Pictures of products and package will be taken and sent for confirm before delivery and payment .
If full container, pictures of products loading process will be taken and sent for reference as well.
Customs Clearance: All documents like commercial invoice, packing list, B/L or other documents will be prepared in time for customs clearance and assistance if need.
After sale service:
ETA notice: ETA (Estimated Time of Arrival) notice will be provided after delivery.
Guarantee/Warranty: For all products 12 months guarantee/warranty will be provided.
Complaint solve: Will be compensated if any situations occurs, like missing quantity, wrong goods delivered, defective quality.
Latest Products News: The newest products and updates will be noted.
