Q1: You are a manufacturing company or trading company?
---We are a manufacturing company and we have years of export experience. we have a reasonable price.
Q2: How is the delivery time?
---Usually the delivery time is 15-20 days.
Q3: What is the payment term?
---We accept TT 30% deposit and 70% balance before shipment. Also we could deal with TT 30% deposit and 70% by LC in sight.
Q4: Can your machine meet our needs well, how to choose the proper machine ?
---Dear my friend, before quoting, please kindly consult us and providing:
Product name/material
The product size (length/width/thickness)
Final function of the products
It will be more easier for us to recommend the most suitable machine for you
Q5 : Do you have manual or operation video for us to know more about the machine ?
---Yes, not only manual or operation video, 3D drawing also available to make as per your design, also the video we can make of testing the material from our machine if your mateiral easier for us to find from our stock/ local market.
Q6: How can I trust you for the first time business ?
---Please note our above business license and certificate. And if you don't trust us, then we can use Alibaba Trade Assurance service. it will protect your money during the whole stage of transaction.
Q7 : Can you explain me the whole transaction process ?
---Both sides reached cooperation intention-
---- Signed the Contract
---- Arrange the deposit to factory
---- Factory arrange production
---- Testing & detecting the machine before shipping
---- Inspection by customer or third agent or through online
---- Arrange the balance payment
---- Confirm the shipping details then delivery
---- Guild customer setting after machine arrived
---- Follow up and feedback with customer timely
Q8: Do you have after-sales service?
---Certainly, you can contact us any time, by whatsapp, skype, email, calls .
Q9: Could you offer the engineer for installation and training ?
---We would like to send the engineers to your companies, according to your requests.
The engineer will install the machines, and test the machine for you, and also could give your workers a training lesson.
Q10.How can I communicate with you for further questions ?
---Please email me or chat with us on TradeManager or Whatsapp Or Skype or call me
directly.
